At Northlight Sale Store, we pour the same care and attention into every detail of your shopping experience as we do into curating our collection of Angel Tree Toppers, Christmas Garlands, and charming Animal Ornaments. We understand that sometimes a product may not perfectly match your festive vision. Our Returns & Exchanges policy is designed with clarity, fairness, and the holiday spirit in mind, ensuring the process is as smooth and stress-free as possible.
Our Return & Exchange Promise
We gladly accept returns and exchanges for most items within 15 days of the delivery date. To be eligible, the item must be unused, in its original packaging (including any protective wrapping for delicate pieces like Ball Ornaments or Christmas Figurines), and in the same condition you received it.
Step-by-Step Return & Exchange Process
- Initiate Your Request: Within 15 days of delivery, please contact our festive support team at [email protected]. Use the provided email template below to ensure we have all necessary information.
- Receive Instructions: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping your return.
- Package Your Item Securely: Please repackage the item securely in its original packaging, if possible. For fragile decorations like Christmas Floral Arrangements or Christmas Nutcrackers, we recommend adding extra cushioning.
- Ship Your Return: Send the package to the address provided in your instructions. We recommend using a trackable shipping service. The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong or damaged item).
- Inspection & Processing: Once received, our team will inspect the item. Upon approval, your refund or exchange will be processed promptly.
Email Request Template
To streamline your request, please copy, paste, and fill out the following template when emailing us:
Refunds & Credits
- Timing: Refunds are typically processed within 5-10 business days after we receive and approve your return.
- Method: Refunds will be issued to the original payment method used during purchase. This includes Visa, MasterCard, JCB, and PayPal. Please note that depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to post to your account.
- Exchanges: For exchanges, we will ship the replacement item once the return is received. Standard or free shipping charges will apply based on the new order value.
- Original Shipping Fees: Original shipping costs (Standard or Free Shipping via EMS) are non-refundable, except in cases of our error.
Non-Returnable Items
To ensure the safety and hygiene of all our customers, and due to the nature of certain festive products, the following items are final sale and cannot be returned or exchanged:
- Christmas Bathroom Decor: For obvious hygiene reasons, all bathroom-specific decorations are final sale.
- Christmas Floral & Christmas Bushes, Stems & Picks: Due to their delicate, natural, or assembled nature, these botanical-style decorations cannot be returned once shipped.
- Personalized or Custom Items: Any ornament or decoration that has been personalized at your request.
- Opened Seasonal Consumables: Such as advent calendar treats if the calendar has been opened.
Please Note: This policy does not affect your statutory rights. If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the product and packaging, and we will gladly arrange a replacement or refund.
Contact Our Festive Support Team
Have questions? We’re here to help make your holiday season bright, even with returns!
Northlight Sale Store
Email: [email protected]
Address: 2677 Colony Street, Stamford, US 06901
Thank you for trusting Northlight Sale Store to add sparkle to your celebrations. We are committed to ensuring your complete satisfaction, from the moment you select your first Christmas Ornament to the resolution of any post-purchase concerns.