Shipping Policy

Shipping Information

We strive to process and dispatch your festive treasures promptly, so you can focus on creating magical holiday moments.

Order Processing Time

All orders are processed within 1 to 2 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once your order is on its way.

Shipping Methods, Time & Costs

We offer two reliable shipping options to serve our global customers (excluding some remote regions in Asia and other select areas):

• Standard Shipping:
  • Carrier: DHL or FedEx.
  • Delivery Time: 10-15 business days after dispatch.
  • Cost: A flat rate of $12.95 applies to all orders.
• Free Shipping:
  • Carrier: EMS.
  • Delivery Time: 15-25 business days after dispatch.
  • Cost: FREE on all orders over $50. For orders under $50, this option is not available; Standard Shipping will apply.

Please note that delivery times are estimates and may vary due to customs processing or carrier delays, especially during peak holiday seasons.

Returns & Exchanges: Our Festive Promise

We understand that sometimes a decoration might not align perfectly with your festive vision. Our policy is designed with fairness and clarity, ensuring a smooth resolution.

Eligibility & Timeframe

We gladly accept returns and exchanges for most items within 15 days of the delivery date. To be eligible, the item must be:

• Unused and in new condition.
• In its original packaging, including all protective materials (especially crucial for delicate items like Ball Ornaments or Christmas Figurines).

Step-by-Step Return/Exchange Process

1. Initiate Your Request: Within 15 days of delivery, please contact our Festive Support Team at [email protected]. Use the email template provided below to ensure we have all necessary details.
2. Receive Instructions: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed return shipping instructions.
3. Package Your Item Securely: Please repackage the item securely in its original packaging. For fragile decorations like Christmas Floral Arrangements or Christmas Nutcrackers, we strongly recommend adding extra cushioning.
4. Ship Your Return: Send the package to the address provided in your instructions. We recommend using a trackable shipping service. The customer is responsible for return shipping costs, unless the return is due to our error (e.g., wrong or damaged item sent).
5. Inspection & Processing: Once received, our team will inspect the item. Upon approval, your refund or exchange will be processed promptly.

Refunds & Credits

• Timing: Refunds are typically processed within 5-10 business days after we receive and approve your return.
• Method: Refunds will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear in your account.
• Exchanges: For exchanges, we will ship the replacement item once the return is received. Standard or free shipping charges will apply based on the new order’s value.
• Original Shipping Fees: Original shipping costs (Standard or Free Shipping via EMS) are non-refundable, except in cases where we made an error.

Non-Returnable Items

To ensure the safety, hygiene, and integrity of our specialized festive products, the following items are considered final sale and cannot be returned or exchanged:

• Christmas Bathroom Decor: For hygiene reasons, all bathroom-specific decorations are final sale.
• Christmas Floral & Christmas Bushes, Stems & Picks: Due to their delicate, natural, or pre-assembled botanical nature, these items cannot be returned once shipped.
• Personalized or Custom Items: Any ornament or decoration that has been personalized at your request.
• Opened Seasonal Consumables: Such as advent calendar treats if the calendar has been opened.

Please Note: This policy does not affect your statutory rights. If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the product and packaging, and we will gladly arrange a replacement or refund.